The ANC welcomes the new pilot system to improve service delivery to disability grant applicants recently launched in Cape Town by SASSA. Visiting the SASSA offices multiple times and waiting in long queues to apply for a disability grant will soon be a thing of the past. This new online system will enable applicants to book their medical assessment from the comfort of their own home. The system will be piloted regionally before being rolled out nationally.
The online booking system forms part of SASSA’s strategy to improve its services through the efficient use of digital technology. It will also cut down on the amount of time the application process takes and will ensure cost savings for SASSA and the applicants. The online booking system will significantly reduce the number of visits to the SASSA contact points. It also enables them to book a date and time for their medical assessment. Once they have registered their medical assessment appointment on the system, they can choose their preferred clinic or hospital.